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Frequently Asked Questions (FAQ)

We've gathered and answered our most frequently asked questions. If your question isn't answered or you'd like more details on some of the answers provided please submit it using the Contact Me form here and we'll get back to you asap.

Your questions answered

Question: How long does an order take?

Answer:

Items purchased from the Ready to Ship section of the shop will be shipped on the next postage day.

Items purchased from the main store are usually ready to ship within 7 days but may occasionally take up to 2 weeks, especially during busy periods.

Private commissions take between 1 and 4 weeks. A more accurate estimate will be given once the requirements are known.

Postage is through An Post and usually takes 1-3 days.

Question: How do I commission my own piece?

Answer:

Drop me a message through the Contact Me page (here). Include some details surrounding what you are looking for. It can be as basic as “I’m looking for a personal birthday present for my mum”. I’ll get back to you and we'll start the process. This involves a bit of a chat (either over the phone or email) for me to get an idea of the who and the why. We'll run through some ideas and agree basic terms. I'll then create some mock-ups and once approved and payment taken, I'll create the final piece.

Question: How much is a private commission?

Answer:

The price may vary depending on the amount of work and detail involved in the piece but typically a 23x23cm piece will start at €60, the 30x40 and 40x40 pieces start at €100 and the 50x50 pieces start at €150. Price will be agreed upon before the work starts so there won’t be any surprises.

Question: What if my piece is not as I expected?

Answer:

Don't worry, you'll be sent a proof or mock-up for approval for anything made for you. You'll know exactly what your piece will look like before it arrives.

Question: Is it possible to update a family tree or family portrait?

Answer:

In many cases this is possible but it depends on your particular piece and what the update required is.  Please contact me through the Contact Me page (here) and I will do my best to help.

Question: Do you ship to UK?

Answer:

Unfortunately, due to tax and VAT complications following Brexit, I do not currently ship to places in the UK other than Northern Ireland.

Question: Do you ship to EU countries?

Answer:

Yes.